If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

Discount codes can be entered at checkout.

Your credit card will be charged once your order is submitted. All orders are processed in USD, using the latest exchange rates.

After placing an order you will be given an order confirmation number. It will also be sent in an email with your order details.

A tracking number for your order will be emailed to you shortly after an order is placed. If you have received a tracking number, that means your package is in transit. We would be more than happy to confirm your order, just email us services@lanjewels.com

The processing of your order, the manufacture of the products and the delivery (free of charge) take a maximum of 15 to 35 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our products.

We want to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email.You can use the logistics tracking number to check the parcel shipping progress on https://www.17track.net/en

You can also visit the “Order tracking” section to check the status of your order.Or directly email our customer service service@moissanitee.com to help you check the logistics progress.

If you have any questions or need to add more information for your order’s delivery, please get in touch services@lanjewels.com. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment.

Yes, if the order has not shipped yet. If you need to make a change to your order, please email us services@lanjewels.com as soon as possible. Changes are not possible after the order has shipped.

It is absolutely possible to cancel your order!Do not hesitate to contact us by e-mail services@lanjewels.com，our team will do its very best to meet your needs .

Orders that are marked fraudulent by our payment processors will be automatically canceled. King Ice will never cancel a legitimate order without reaching out. If your order was canceled it's likely that we reached out and did not hear back. The most common cancel ation are duplicate orders.

If you have any more questions please email us services@lanjewels.com.

We support Paypal, Credit Card，VISA, MasterCard, AE, JCB. We strongly recommend that you use Paypal for payment because you can check your payment status, you can avoid the situation of secondary payment, and Paypal has buyer protection!

Our website accepts all major credit cards and PayPal. Unfortunately it does not accept any prepaid credit cards.

Yes!
The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.

Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

Chlorine, especially at elevated temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil, because it can damage the finish.

Some products support customized sizes. If you need special sizes, please contact our customer service by email. We will reply to you as soon as possible whether your needs can be met.

For collaborations and media or PR inquiries please email us：services@lanjewels.com